Select Criteria: Association = D365 CE/CRM- Service
Monday, October 10
4:15 PM - 5:15 PM
  • Monday, October 10:  4:15 PM - 5:15 PM
  • Room:   Osceola 5 - Convention Center, Level 2
In this session, Microsoft MVP Scott LeFante and John Annunziato will discuss how Customer Service, Field Service and Project Operations, when implemented together, can compliment one another and provide a holistic service view. Scott and John will also discuss when best to utilize each of the three areas and demonstrate...
  • Advanced
  • Live Demo

Session Details

Presenter
John Annunziator
Director, Project Operations Lead
RSM US LLP
Presenter
Mr.  Scott LeFante
Director, Field Service Practice Lead
RSM US LLP
Track(s)  SuperTrack(s):  Association 
Tuesday, October 11
11:00 AM - 12:00 PM
  • Tuesday, October 11:  11:00 AM - 12:00 PM
  • Room:   Desoto 4 - Convention Center, Mezzanine
  • Beginner
Presenter
William McLendon
Solution Architect
Hitachi Solutions America
Track(s)  SuperTrack(s):  Association 
  • Tuesday, October 11:  11:00 AM - 12:00 PM
  • Room:   Desoto 2 - Convention Center, Mezzanine
  • Intermediate
  • Live Demo
Presenter
Mr.  Scott LeFante
Director, Field Service Practice Lead
RSM US LLP
Track(s)  SuperTrack(s):  Association 
Tuesday, October 11
2:30 PM - 4:00 PM
  • Tuesday, October 11:  2:30 PM - 4:00 PM
  • Room:   Lafayette 1 - Convention Center, Mezzanine
A big challenge for the year and for the upcoming decade is to secure IoT. IoT cybersecurity is a growing concern for manufacturers and healthcare organizations. Learn about how you and your organization can prepare for the proliferation of connected devices as it undergoes continuous and rapid transformation....
  • Advanced
  • Live Demo

Session Details

Presenter
Mr.  Scott LeFante
Director, Field Service Practice Lead
RSM US LLP
Track(s)  SuperTrack(s):  Association 
Wednesday, October 12
9:30 AM - 10:30 AM
  • Wednesday, October 12:  9:30 AM - 10:30 AM
  • Room:   Osceola CD - Convention Center, Level 2
Join other Microsoft Dynamics CE/CRM users at Summit at the CE/CRM General Session as we talk all things product release, project roadmaps, and strategy! At this general session, we are also going to be doing an All-Star Awards ceremony to recognize our community leaders. Lastly, bring your best customer highlights...

    Session Details

    Host
    Pam Misialek
    Community Director
    Dynamic Communities
    Track(s)  SuperTrack(s):  Association 
    Wednesday, October 12
    3:00 PM - 4:00 PM
    • Wednesday, October 12:  3:00 PM - 4:00 PM
    • Room:   Lafayette 3 - Convention Center, Mezzanine
    • Beginner
    • Live Demo
    Co-Presenter
    Katie Soderberg
    Co-Presenter
    Rod O'Connor
    Jack of all trades
    eOne Integrated Business Solutions
    Track(s)  SuperTrack(s):  Association 
    • Wednesday, October 12:  3:00 PM - 4:00 PM
    • Room:   Desoto 5 - Convention Center, Mezzanine
    • Beginner
    • Live Demo
    Presenter
    Ms  Morayo Allibalogun
    Jr. D365 Analyst
    Ludia Consulting
    Track(s)  SuperTrack(s):  Association 
    Thursday, October 13
    9:00 AM - 9:45 AM
    • Thursday, October 13:  9:00 AM - 9:45 AM
    • Room:   Desoto 4 - Convention Center, Mezzanine
    • Beginner
    Presenter
    Jon Rastia
    Dir of Innovation and Technology
    ArganoArbela
    Track(s)  SuperTrack(s):  Association 
    • Thursday, October 13:  9:00 AM - 9:45 AM
    • Room:   Citrus - Convention Center, Level 2
    • Beginner
    • Fast Chat
    Presenter
    Ms  Allie Lemieux
    Sr. Partner Development Manager
    Microsoft Tech for Social Impact
    Presenter
    Kevin Bane
    Process Improvement Manager
    Philadelphia Housing Development Corporation
    Presenter
    Mr.  Robert Kanzler
    Principal
    RSM US LLP
    Track(s)  SuperTrack(s):  Association  Handout(s) 
    • Thursday, October 13:  9:00 AM - 9:45 AM
    • Room:   Desoto 2 - Convention Center, Mezzanine
    • Intermediate
    • Live Demo
    Presenter
    William McLendon
    Solution Architect
    Hitachi Solutions America
    Track(s)  SuperTrack(s):  Association 
    Thursday, October 13
    11:15 AM - 12:00 PM
    • Thursday, October 13:  11:15 AM - 12:00 PM
    • Room:   Coastal C - Convention Center, Level 2
    • Intermediate
    • Live Demo
    Presenter
    Mr.  Pablo Peralta
    Microsoft Certified Solution Architect
    Argano
    Track(s)  SuperTrack(s):  Association 
    • Thursday, October 13:  11:15 AM - 12:00 PM
    • Room:   Coastal 4 - Convention Center, Level 2
    • Intermediate
    • Live Demo
    Presenter
    Ms  Paige Cassada
    Dynamics 365 Practice Manager
    C5 Insight
    Track(s)  SuperTrack(s):  Association