- Tuesday, October 11: 9:40 AM - 10:40 AM
St George 102 - Hotel, Emerald Bay, Atrium Level
- Session Number:
No one starts their CRM project without a plan. But most companies fail to create a plan that results in success. In fact, 47% of CRM projects fail 2 or more times before organizations get it right. Initial or annual planning for customer engagement is a unique process. This session...