Behavior Mining: The Missing Gap for Driving User Adoption

  • Monday, October 10, 2022:2:00 PM - 2:45 PM
  • Room: Osceola A - Convention Center, Level 2
  • Session Number:  452


User adoption has been a challenge for digital workplace projects. But research that started in the 1970's can predict adoption and likelihood to change. Combined with other surveying and behavior analysis techniques, such as Viva Insights, these new metrics can predict adoption issues, proactively plan behavior change strategies, and prioritize rollout functional capabilities.

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Learning Objectives

• Learn how to predict adoption issues before they become issues
• Understand the counter-intuitive data points that predict user adoption
• Discover how behavior mining can define a proactive adoption strategy
• Learn how Viva Insights compliments behavior mining surveys


Geoff Ables
Managing Partner
C5 Insight