Dynamics 365 CRM Field Service Overview

  • Tuesday, October 11, 2022:11:00 AM - 12:00 PM
  • Room: Desoto 4 - Convention Center, Mezzanine
  • Session Number:  978


The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they're onsite with customers fixing issues.

During our discussion, we will consider Organizational types, cover Key Capabilities, and Demo Self scheduling functions via Portals.

In this session we're going to compare Field Service and Connected Field Service. We'll explore the customer journey, expand on the Employee Experience, and demo creating a Work Order, and Booking a Resources, and Q&A

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  • Beginner


William McLendon
Solution Architect
Hitachi Solutions America