Transforming your Field Service Organization: Monetization and Servitization with Dynamics 365 CRM Field Service

  • Tuesday, October 11, 2022:11:00 AM - 12:00 PM
  • Room: Desoto 2 - Convention Center, Mezzanine
  • Session Number:  710


Organizations typically see "support" as a cost center and the cost of doing business. Is your field service organization solely focused on the traditional break-fix and preventative maintenance models? What if you could turn your field service organization into a profit center? Learn how to use field service, including Remote Assist, to decrease downtime, reduce operating costs and turn field service into a profit center.

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Learning Objectives

Understand how to treat service as a business line
Educating your technicians to become marketers and salespeople
Analyze insights from customer data
Optimize scheduling and inventory
Evaluate how mobile technology and IoT integration
Understand the value of the customer experience/journey



Scott LeFante
Director, Field Service Practice Lead