Successful People-Centered Case Management with Dynamics CE (CRM)
Description
Inclusa made the decision to re-platform all of their operational systems on the Microsoft ecosystem and Dynamics CE in 2019. Learn how they are successfully building, deploying and supporting a complex Customer Centered Case Management solution using Dynamics 365, PowerApps and PowerBI to support over 1,500 users. We will cover how Agile and organizational change management come together to support multiple releases and how the tech ology is improving delivery of services to customers.
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Learning Objectives
Attendees will learn the critical success factors to deploying a large, complex, highly configured Dynamics application to over 1,000 users.
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