How Dynamics 365 CRM Field Services in the Public Sector/Non-profit Space Will Optimize Your Operation - User Showcase

  • Thursday, October 13, 2022:9:00 AM - 9:45 AM
  • Room: Citrus - Convention Center, Level 2
  • Session Number:  668

Description

The Dynamics 365 Customer Engagement (Field Services and Customer Service) has transformed Philadelphia Housing Development Corporation from an organization that had a patchwork of disconnected system to a modern, field enabled organization. This transformation allows PHDC to now spend more time focusing on their mission to help residents stay in their homes while supporting repairs that may be needed. The transformation to Microsoft technologies have been game changing. Come find out more.

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Learning Objectives

Understand the public sector and non profit applications for Dynamics 365 Customer Engagement
Identify ways your organization can optimize operations with Dynamics 365
Identify if Field Services will work well in our organization.

Association

Handout(s)


Presenter
Allie Lemieux
Sr. Partner Development Manager
Microsoft Tech for Social Impact
Presenter
Kevin Bane
Process Improvement Manager
Philadelphia Housing Development Corporation
Presenter
Robert Kanzler
Principal
RSM US LLP