The Power of Three: Dynamics 365 CRM Customer Service, Project Operations, & Field Service
Description
In this session, Microsoft MVP Scott LeFante and John Annunziato will discuss how Customer Service, Field Service and Project Operations, when implemented together, can compliment one another and provide a holistic service view. Scott and John will also discuss when best to utilize each of the three areas and demonstrate how you integrate the three areas within Dynamics to revolutionize your customer experience.
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Learning Objectives
Understand the current landscape and the disconnect between these three pillars
Evaluate the need and value of connecting Customer Service, Project Operations and Field Service functionality
Analyzing your data that's connected to transform your service organizations
Association
Handout(s)