Dynamics 365 CRM: Insights, Sales, Customer, and Service … Oh My!

  • Tuesday, October 11, 2022:11:00 AM - 12:00 PM
  • Room: Lafayette 1 - Convention Center, Mezzanine
  • Session Number:  640


Microsoft has released artificial intelligence and reporting apps for the Dynamics 365 CE product suite. These apps (Sales Insights, Customer Insights and Customer Service Insights) bring a wealth of decision-support power to Dynamics 365 users. But they can be overwhelming and challenging to understand. In this session we will explain each of the Insights apps, what they do, when to use them, and deliver over a dozen "bite sized demos" you can reference after the session to dive deeper.

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Learning Objectives

• Experience brief demos of each app that you can share with your team
• Understand the difference and which apps might be right for you
• Discover how the underlying AI uses your data to support better decisions and experiences


Patrick Wright
Senior Solution Architect
C5 Insight