Dynamics 365 CRM Unified Service Desk 101: Learn USD from Soup to Nuts
In this session we will discuss the best practice in managing, deploying, and leveraging the Microsoft USD framework. In addition, we will discuss the differences between Microsoft USD and D365 Omnichannel. We will also discuss best practices in moving from USD to Omnichannel and lessons learned.
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• USD best practices, lessons learned, and ways to enhance the benefits
• USD to Omnichannel differences, gaps, and new capabilities
• Open discussion around USD